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Is customer perception a thing?

Customer perception is an area many do not consider, however a customer service survey will always ask the customer to rate the service they received.

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Should the Housing sector embrace Change

As Housing professionals we have a question to consider. Based on the way we are funded and the fact most Housing Associations are not for profit organisations,

Do we have a greater obligation to be cost effective then a Corporate organisation?

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Membership is here!!!

We have designed a great new product, our full membership gives any individual a years access to all of our courses, plus many other extras

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Why we need to structure an action using facts…

Going into Battle with very little information about your adversary is a foolish act, there is a high probability you will not be victorious.

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Lean: are we missing the point?

Lean, to me it has become a passion and a way of life. It was not always like that, for a few years I was one of the many who pushed against change. I look back and always remind myself why, it was very simple? I did not understand it. I placed the reason for my mistrust in the new process at the feet of the training element of this implementation.

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Create a change to match a new era.

The wedding industry is changing. This is a bold statement but deep down we know its true.

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A new era in leadership development

Over the years I have attended many leadership / Management development courses and workshops, like many of us we take a bit of useful information, use a bit of knowledge gained and forget a lot of the content.

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