Level 1: Impact360 Foundation Architect

Laying the groundwork

Gives people a solid introduction to Impact360 and how it differs from traditional methods like Lean Six Sigma and Agile.

• Understand the core Impact360 methodology for service settings
• Introduction to the Wheel of Enablers, basic process mapping and customer first thinking
• Why governance and leadership matter as much as process

Typical participants: frontline staff, new BI staff, project team members.
Outcome: can spot inefficiencies, support data gathering and play an active role in transformation teams.

What learners can expect

By the end of this course, learners will have a clear, practical understanding of what Impact360 is and how they can play a useful role in change work.

Typical content

• Introduction to Impact360
  • Why Impact360 was created for housing and public services
  • How it differs from traditional Lean Six Sigma and Agile
  • The idea of people, process, governance and strategy working together
• The Impact360 model and language
  • The core stages of the methodology
  • Key terms explained in plain English
  • How Impact360 links to everyday work, not just “projects”
• The Wheel of Enablers – first look
  • What the Wheel of Enablers is and why it matters
  • How culture, leadership, data, process and customer insight fit together
  • Simple examples from housing / service environments
• Customer-first thinking
  • Seeing work from the customer or resident point of view
  • Spotting where journeys break or feel harder than they should
  • Linking frustrations to opportunities for improvement
• Basics of process mapping
  • How to map “how it works today” in a simple, visual way
  • Steps, hand-offs, delays and pain points
  • Using maps to start constructive conversations rather than blame
• Waste and inefficiency in services
  • Introduction to waste (using MIDAS at a light-touch level)
  • Real examples: rework, duplication, chasing, unclear ownership
  • How to notice waste in your own area and record it usefully
• The role of governance and leadership
  • Why improvement needs clear decision-making and sponsorship
  • The difference between “fixing a task” and “fixing a system”
  • Where a Foundation Architect fits into the bigger picture
• Working as part of a transformation team
  • How to support data gathering, workshops and basic analysis
  • How to bring frontline insight into projects
  • How to challenge constructively and share ideas confidently

What learners leave with

• A shared language for talking about improvement and transformation
• Confidence to spot issues and opportunities in their own service
• The skills to support Impact360 projects as an active team member, not just an observer
• A clear view of how they could progress to the Applied Architect level if they want to lead small projects themselves.

Course Instructor

Dave Skelton Author

We build courses for the real world, many Six sigma, Change and Lean courses are developed from theoretical situations. I agree we need to teach the basics, but we also need to be realistic. How do you use the learning in real life, when faced with a problem what tools do you use? Throughout my career I have learned from people, pulling on the experience they have gained to guide my journey. We have designed our courses to replicate this knowledge transfer, we can give you confidence in our ability to deliver, I am not just a trainer and coach, I actively work in businesses delivering Change. Working with many Social Housing Providers on projects from designing and implementing an organisational strategic change vision, Compliance improvement programs, Voids, Repairs and Maintenance, Universal credit to Sales and Marketing. These range from members of the G15, Large HAs @ 50,000 homes + to smaller HAs around 4000 homes including ALMOs

Sections and Lessons