Introduction to effective problem resolution

The ability to problem solve at root cause is in fact the life line to many businesses. Most businesses including Housing Associations deal with the symptoms of problems day in day out. Many times the solutions become sticky plasters to cover the route cause of a problem that is never completely solved

Most organisations become very proficient at “Fire Fighting” but the problems keep coming back. In order for any organisation to move from “Fire Fighting” to true continuous improvement everybody in the organisation from the leadership to the front line will have to become engaged in a common problem solving process. After the completion of this course you will have the knowledge to start practicing your problem solving skills. Remember this is part of our Bite-size Learning series and is an introduction to effective problem solving. Please don’t expect to be a master at this particular craft it will take practice and experience but you will be one step closer to the goal. This Course does include a 20 question test at the end at comes with a certificate. This Course is part of our Lean Six Sigma Practitioner programme

Problem solving defined
Continuous Improvement defined
Problem Statement – Living with problems
What is the effect of an unsolved problem
Lean six sigma project types
4 Levels of problem-solving strategies
3 tips for effective problem solving
Reflection
Problem solving using a DMAIC road-map
Identify a problem
8 service wastes explained
3 circles of Problem Solving
Identify Hard and Soft data
Measure using hard and soft data
Identify the root cause
Identify the possible solutions
Select & test the most visible solutions
Embed the solution
Simple flow diagram on DMAIC problem solving
A3 Thinking – structured approach to problem solving  

Course Instructor

Dave Skelton Author

We build courses for the real world, many Six sigma, Change and Lean courses are developed from theoretical situations. I agree we need to teach the basics, but we also need to be realistic. How do you use the learning in real life, when faced with a problem what tools do you use? Throughout my career I have learned from people, pulling on the experience they have gained to guide my journey. We have designed our courses to replicate this knowledge transfer, we can give you confidence in our ability to deliver, I am not just a trainer and coach, I actively work in businesses delivering Change. Working with many Social Housing Providers on projects from designing and implementing an organisational strategic change vision, Compliance improvement programs, Voids, Repairs and Maintenance, Universal credit to Sales and Marketing. These range from members of the G15, Large HAs @ 50,000 homes + to smaller HAs around 4000 homes including ALMOs

Course Content

Categories: Beginner

Tags: DMAIC, problem solving, Six sigma

Course Instructor

Dave Skelton Author

We build courses for the real world, many Six sigma, Change and Lean courses are developed from theoretical situations. I agree we need to teach the basics, but we also need to be realistic. How do you use the learning in real life, when faced with a problem what tools do you use? Throughout my career I have learned from people, pulling on the experience they have gained to guide my journey. We have designed our courses to replicate this knowledge transfer, we can give you confidence in our ability to deliver, I am not just a trainer and coach, I actively work in businesses delivering Change. Working with many Social Housing Providers on projects from designing and implementing an organisational strategic change vision, Compliance improvement programs, Voids, Repairs and Maintenance, Universal credit to Sales and Marketing. These range from members of the G15, Large HAs @ 50,000 homes + to smaller HAs around 4000 homes including ALMOs